A comprehensive, power-packed guide for all Salesforce.com Administrators covering everything from setup and configuration, to the customization of Salesforce CRM
- Get to grips with tips, tricks, best-practice administration principles, and critical design considerations for setting up and customizing Salesforce CRM with this book and e-book
- Master the mechanisms for controlling access to, and the quality of, data and information sharing
- Take advantage of the only guide with real-world business scenarios for Salesforce CRM
Salesforce CRM: The Definitive Admin Handbook
As an industry-leading Customer Relationship Management (CRM) application, Salesforce CRM helps the enterprise to improve client relations. It greatly enhances sales performance and provides your business with a robust CRM system. In order to achieve optimum performance from the Salesforce CRM system, there are a lot of things for you as the Salesforce Administrator to tackle. This is the only book which focuses on the administrative aspect of Salesforce CRM.
Salesforce CRM: The Definitive Admin Handbook will give you all the information you need to administer this powerful CRM application. It is the definitive guide to implementing Salesforce CRM. Whether you are looking to enhance the core features or you have already started customizing your Salesforce CRM system and are looking for guidance on advanced features, this book will show you how to get the maximum benefit from this exciting product.