Observing the User Experience, Second Edition: A Practitioner’s Guide to User Research

Observing the User Experience, Second Edition: A Practitioner’s Guide to User Research
  • Paperback: 608 pages
  • Publisher: WOW! eBook; 2nd edition (September 21, 2012)
  • Language: English
  • ISBN-10: 0123848695
  • ISBN-13: 978-0123848697
eBook Description:

Observing the User Experience, 2nd Edition

  • Explains how to create usable products that are still original, creative, and unique
  • A valuable resource for designers, developers, project managers-anyone in a position where their work comes in direct contact with the end user.
  • Provides a real-world perspective on research and provides advice about how user research can be done cheaply, quickly and how results can be presented persuasively
  • Gives readers the tools and confidence to perform user research on their own designs and tune their software user experience to the unique needs of their product and its users

Filled with real-world experience and a wealth of practical information, this book presents a complete toolbox of techniques to help designers and developers see through the eyes of their users. It provides in-depth coverage of 13 user experience research techniques that will provide a basis for developing better products, whether they’re Web, software or mobile based. In addition, it’s written with an understanding of how software is developed in the real world, taking tight budgets, short schedules, and existing processes into account.

The gap between who designers and developers imagine their users are, and who those users really are can be the biggest problem with product development. Observing the User Experience, Second Edition: A Practitioner’s Guide to User Research will help you bridge that gap to understand what your users want and need from your product, and whether they’ll be able to use what you’ve created.

Filled with real-world experience and a wealth of practical information, this book presents a complete toolbox of techniques to help designers and developers see through the eyes of their users. It provides in-depth coverage of 13 user experience research techniques that will provide a basis for developing better products, whether they’re Web, software or mobile based. In addition, it’s written with an understanding of how software is developed in the real world, taking tight budgets, short schedules, and existing processes into account.

From the Back Cover

Observing the User Experience, Second Edition: A Practitioner’s Guide to User Research is a groundbreaking, comprehensive resource for user experience research. For over a decade, it has helped readers better understand what their users want and need from their products and whether users will be able to use what they’ve created. This second edition improves upon a classic, adding new methods and approaches to meet today’s challenging and diverse research requirements.

You’ll find revised methods chapters that explain how to adapt time-tested techniques for designing mobile and cross-platform products and services. New sections offer strategies for conducting remote user research, using new tools for digital ethnography, and informing cross-cultural design. Filled with real-world experience and a wealth of practical information, this book helps designers and developers see through the eyes of their users.

  • Explains how to create usable products that are still original and creative.
  • Provides a real-world perspective on research, with tips on conducting user research inexpensively and quickly, and on persuasively presenting the results.
  • Gives readers the tools and confidence to get started fast, while introducing more advanced questions and techniques.

The gap between who designers and developers imagine their users are, and who those users really are can be the biggest problem with product development. Observing the User Experience, Second Edition: A Practitioner’s Guide to User Research will help you bridge that gap to understand what your users want and need from your product, and whether they’ll be able to use what you’ve created.

Filled with real-world experience and a wealth of practical information, this book presents a complete toolbox of techniques to help designers and developers see through the eyes of their users. It provides in-depth coverage of 13 user experience research techniques that will provide a basis for developing better products, whether they’re Web, software or mobile based. In addition, it’s written with an understanding of product development in the real world, taking tight budgets, short schedules, and existing processes into account.

Since the publication of the first edition, the business of user research has exploded with new technologies and new techniques. This second edition takes those changes into account with extensive revisions to existing topics. It also adds entirely new material on observational research, mobile usability, diary studies, remote research, and cross-cultural and multilingual projects.

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